RETURNS & REFUND POLICY

Return & Refund Policy

At Clean Queen, your satisfaction is our top priority. We are committed to delivering high-quality products and a smooth, worry-free shopping experience. If you are not fully satisfied with your purchase, we are here to assist you.

Please review our Return & Refund Policy carefully to understand your rights and options.

1. Return Period

You may request a return within 30 days from the date you receive your order. This timeframe allows you sufficient opportunity to review the product and ensure it meets your expectations.

2. Eligibility for Returns

To qualify for a return, all of the following conditions must be met:

  • The item must be unused, unopened, and in its original condition
  • The product must be returned in its original packaging, including all accessories, labels, and seals (if applicable)
  • Proof of purchase (order number or invoice) must be provided

Returns that do not meet these conditions may be declined unless the item was received damaged or defective.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

In such cases:

  • Return shipping costs will be fully covered by us
  • You may choose a full refund, replacement, or exchange at no additional cost

These cases are handled on priority to ensure a quick and fair resolution.

4. How to Request a Return

To initiate a return request, please contact us at:

📧 Email: cleanqueen077@gmail.com

Please include the following details:

  • Order number
  • Full name
  • Reason for return
  • Photos or videos (required for damaged or defective items)

Our support team will guide you through the return process step by step.

5. Refund Process

Once the returned item is received and inspected:

  • Refunds will be issued to the original payment method
  • Processing time may take 3–10 business days, depending on your bank or payment provider

If your refund does not appear after this period, please contact us for assistance.

6. Exchange or Store Credit

As an alternative to a refund, you may opt for:

  • An exchange for another product (subject to availability)
  • Store credit equal to the value of the returned item

These options are offered to provide added flexibility.

7. Non-Returnable Items

For hygiene, safety, or customization reasons, the following items are non-returnable:

  • Used or opened products
  • Personal care or hygiene items (if applicable)
  • Customized or made-to-order products

If you are unsure about eligibility, please contact us before submitting a return request.

8. Our Commitment

We are dedicated to providing:

  • Transparent and fair return policies
  • Responsive and friendly customer support
  • Clear communication throughout the process

Your trust matters to us, and we aim to make every experience with Clean Queen a positive one.

9. Policy Updates

This Return & Refund Policy may be updated periodically. Any changes will be posted on this page, and we encourage you to review it regularly.